How to switch

If you'd like  4G broadband at an affordable price, and you also want a better customer service experience, it's time to switch. The good thing is, it's easy. So switch your broadband, switch your phone, and save!

Three steps to getting great value 4G wireless broadband

  1. Step 1 Check your current contract and give notice
  2. Step 2 Choose your new vividwireless device and plan or visit help me choose to select the service that's right for you.
  3. Step 3 We'll send your chosen device out in the post. Set up your device and you're online in minutes.

That's it. No downtime without phone or online access, and no need to co-ordinate switching between providers. Easy!

Why switch to vividwireless?

  • It's quick and you don't need complicated codes or switching processes.

  • You can cancel your fixed line and start saving with an optional vividwireless phone plan while your previous provider is still collating the paperwork.

  • Because we're wireless, you won't be without your broadband or phone in the ‘gap'.

  • Once you receive your vividwireless device (usually the next working day delivery if you order before midday), you'll be up and running in minutes.

Useful phone numbers

To find out when your current contract is up, just call your provider. It might be the last time you need to phone them!

This table gives some useful phone numbers
 
provider phone number instructions
Telstra BigPond 13 76 63 (voice prompt) say 'broadband' then 'billing'
Vodafone 1300 650 410
(postpaid)
(voice prompt) say 'broadband'
1300 500 222
(pre-paid)
(voice prompt) say 'broadband'
iiNet 13 22 58 enter your phone number# >
option 2 (billing)
Virgin Mobile 1300 555 100 option 3 > option 2 (billing)
Optus 1800 780 219 option 1 > option 1 >
option 1 > option 2 >
option (choose broadband type) >
option 4

Can I get 4G wireless?

Want vividwireless in your home or office? Check that you’re covered first. check coverage

"I am very happy with vivid. They beat the competitor that I was with by a mile. I recommend vivid to everyone that I speak to."
- Lynda M.

Help me choose

Want to compare prices with your current plan but not sure how much data you currently use per month?

 

How to switch

It's easy to switch to vividwireless.

It's easy to switch to vividwireless. First, find out how much notice you must give your current provider. Give notice and order your vividwireless product. You could be online with us tomorrow - with no downtime or hassles!

ViViFi Wi-fi Hotspot

Australia's smallest most powerful Wi-Fi hotspot.
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Have questions?

Speak to us on
1300 32 78 37

  • Money Back Guarantee

    If you can't get a signal or use our service within 14 days of purchase, we'll give you a full refund.
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