​Only applies to legacy, WiMAX modems and plans sold by Vividwireless prior to April 2016.

  • Customers can purchase and connect additional devices to their account for $10 per month per additional device. Restrictions apply. 
  • Additional devices may be added to eligible month-to-month and fixed term accounts. Excludes pre-paid plans.
  • Any data plan (except Unlimited data): Up to five devices per account. Can be any combination of vividwireless devices.
  • Unlimited data plan: Limit of one vividwireless device per account.
  • Broadband & phone plans $45 and $65: Customers can connect up to five devices per account.
  • Device combination must include at least one home gateway.
  • Broadband & phone plans $89 and $109: Customers can connect one additional portable device (USB modem or ViViFi Wi-Fi hotspot) per account. Device combination must include one home gateway.
  • Additional device charging does not affect the terms & conditions of your month-to-month or fixed term account.
  • Customers can choose to connect or remove an additional device at any time through ‘My Account’. However, the $10 additional device charge is charged upfront per month and no partial refund is provided.
  • The following customers will not incur additional device charging for additional devices already connected to their account before September 19 2011:
    • Existing customers on fixed term plans prior to September 19 2011;
    • Existing customers with a month-to-month account. However customers who connect additional devices to their account after 19 September 2011 will incur additional device charges. This charge also applies if a customer disconnects an existing device and reconnects it to their account in the future.
  • The following customers will not incur additional device charging when connecting new additional devices to their account after September 19 2011:
    • Existing customers on fixed term plans prior to September 19 2011 for the term of their contract.
  • The data service will be shaped to 64kbps for all devices connected to the same account once the data allowance is reached.
  • Customers with multiple devices on a single account are not permitted to change to an Unlimited data plan. They will need to remove the additional devices before changing to an Unlimited data plan.
  • Customers with greater than two devices connected to their account are not permitted to change to a plan with a two-device limit. These customers must remove the excess device(s) before moving to their new plan.