• This offer is exclusive to the vividwireless account holder. Eligible customers can take up a re-contracting offer via My Account or by calling the vividwireless Sales & Service Centre.
  • The offer may only be redeemed once per customer.
  • The applicable data credits are based upon the GB value of the fixed term plan that the customer is on at the time of the credit being applied. E.g. A customer on a 12 month fixed term plan is eligible to receive 2 months credit in months 3 and 6. If the customer is on the 4GB/$29 plan in month 3, they’ll receive a credit of $29. If the customer subsequently changes to a 20GB/$59 plan before month 6, the second credit will be $59.
  • A customer currently part-way through a 6 month fixed term plan cannot enter into a new fixed term plan prior to month 4 of the existing plan.
  • A customer currently part-way through a 12 month fixed term plan cannot enter into a new fixed term plan prior to month 9 of the existing plan.
  • A customer currently part-way through a 24 month fixed term plan cannot enter into a new fixed term plan prior to month 21 of the existing plan.
  • Buying or selecting a second device under the re-contract offer and connecting it to your plan incurs a $10 per month additional device charge. Existing additional device charging terms & conditions apply, including device limits per account.
  • When re-contracting, the standard plan change rules apply. Go to My Account for permitted plan changes.
  • If a re-contracting customer is currently on a now discontinued plan (e.g. 8GB), they may remain on their current plan or change their plan to one of the current available plans. Customers cannot go back to the discontinued plan once they have changed to a current available plan.
  • The vividwireless Money Back Guarantee (MBG) is excluded from this offer if existing devices are utilised.
  • Early Termination Fees on your current fixed term contract will be waived if you accept the offer and re-contract before your current fixed term expires.
    • Customers accepting a re-contracting offer with a new device are subject to the standard early termination fees.
    • Customers taking up a re-contracting offer that does not include a new device are subject to early termination fees which are calculated as per the below table:
Fixed Term Formula ETF x months remaining
6 months 6 month ETF = ($50 admin fee / 6) * [remaining months] $8.33
12 months 12 month ETF = ($50 admin fee / 12) * [remaining months] $4.16
24 months 24 month ETF = ($50 admin fee / 24) * [remaining months] $2.08